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Course Content

Hospitality: Effective Working Relationships

Course Overview

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On average this
course contributes
1 hours
towards your CPD

This Hospitality: Effective Working Relationships course is suitable for companies, colleges and training providers offering provision or courses in the hospitality, travel, tourism and catering sectors. It helps to support the QCF unit 'Effective Team work' and provides the assessment criteria for this unit.

The course has been written by experienced, hospitality industry professionals and is designed for use on a wide variety of mobile devices.

This module uses a story to teach the learning outcomes which are approached holistically:

  • The learner takes the place of staff on shift in a hospitality environment, meeting different teams
  • The characters in the module narrate the story and introduce the challenges
  • Using a tablet to complete the challenges, the learner must complete all tasks in order to complete the module and receives a reward

On completion of this course learners will know:

  • What teamwork is and what the characteristics of a great team are
  • The importance of clear communication and working to deadlines
  • How to describe some of the problems that can arise in working relationships and how to gain good working relationships
  • The benefits of self-development
  • Your learning style and how best to learn and further your development
  • How to write and review your development plan

This course is especially ideal for companies, colleges and training providers offering provision or courses in the hospitality, travel, tourism and catering sectors.

When you've completed this online training you will sit an online test and, once successful, you can download your Virtual College certificate.

Course Details

Lesson Plan

The subjects covered in this module include:

  • Teams working together
  • Lack of teamwork
  • Solutions
  • Tips for good communication
  • Problems in working relationships
  • Personalities and behaviours
  • Personal development cycle
  • Different learning styles
  • Thinking about your own workplace

Target Audience

This module is aimed at anyone working within a team in the Hospitality industry.


It is estimated that this module will take approximately 1 hours to complete (depending on learning speed). The length of time depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.


On completion of this course you will be able to print a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course.

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943-885095.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 1 hours.

Buy It Now

Click Here buy this course

If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

Start Your Training Today

Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

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