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Course Content

An Introduction to Estate Services

Course Overview

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On average this
course contributes
1 hours
towards your CPD

Providing estate services is all about looking after the environment around tenant's homes to ensure that neighbourhoods are attractive, clean and safe. Providing good quality estate services is a core activity and key to creating successful neighbourhoods where people are proud to live. This course will outline the things individuals need to consider when working to achieve good standards in estate services.

On completion of this course you will have knowledge of in the subjects outlined in the lesson plan below, in relation to estate services. Because the e-learning course is hosted on our platform you can re-visit the training at any point, even after it has been completed.

Course Details

Lesson Plan

This course covers the following in relation to estate services:

  • The Regulatory Framework for social housing
  • Customer involvement
  • Performance management
  • Supervising the service
    • Achieving value for money
    • Customer insight
    • Sustainability and the green agenda
    • Looking after common parts
    • Service charges
    • Utility supplies
    • Refuse and recycling
    • Dealing with tricky issues
      • Fire safety
      • Encroaching trees
      • Dog fouling
      • Untidy gardens
      • Handy hints and tips

Target Audience

This course is targeted primarily at individuals involved in the delivery of estate services within the social housing sector.


It is estimated that this module will take approximately 1 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this course you will be able to print a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course.

What our customers have said

The modules were easy to understand, informative and beneficial for my training
KL 26/01/2016
The talk through was really helpful and helped me to focus
KM 29/01/2015
It is an easy system to use but not an easy course but I passed. Cheers!
MB 07/04/2014

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943-605976.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 1 hours.

Buy It Now

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If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

Start Your Training Today

Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

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