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Course Content

How to Manage Capability

Course Overview

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On average this
course contributes
1 1/2 hours
towards your CPD

Having the ability to manage poor employee performance is an essential skill for any manager wanting to maximize performance at an individual or a team level.

This module provides learners with the knowledge and skills required to tackle performance problems effectively, as well as prepare and conduct a formal capability meeting.

On completion of this course learners will be able to:

  • Identify the purpose and benefits of capability management
  • Recognise the main features of the organisation capability procedure
  • Know how to put the procedure into practice
  • Improve communication skills and remain fair and consistent with all staff
  • Appreciate the importance of preventive action
  • Tackle performance problems effectively
  • Practice questioning and interviewing techniques
  • Learn how to set clear objectives
  • Prepare and conduct a formal capability meeting

Course Details

Lesson Plan

Areas covered include:

  • Welcome and Learning Outcomes
  • Introduction
  • Managing Procedures
  • The Conversation
  • Stages of Action

Target Audience

This module is aimed at managers with the responsibility for managing capability situations.


It is estimated that this module will take approximately 1 1/2 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this course you will be able to print a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course.

What our customers have said

The module represents real scenarios and situational issues which I learned how to deal with after using this module.
24/04/2016 JB
Very clear and easy to understand.
02/09/2015 AD
A lot of information available, and structured in a way that makes it easier to absorb
DM 08/07/2015
The interactive slides help to embed the knowledge. I like that I can work at a pace that suits me and my learning
JM 13/04/2014
That I could take time and read the questions thoroughly
EB 21/10/2013div>
Easy to navigate & I liked the use of pictures and flow charts to illustrate key facts
HC 16/08/2013
Not too time consuming
NH 24/06/2013
I liked the fact that I could review by using the back button when I got distracted!
KD 14/06/2013

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone us on 01943-885089.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 1 1/2 hours.

Buy It Now

Click Here buy this course

If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

Start Your Training Today

Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

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