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Course Content

How to Manage Discipline and Grievance

Course Overview

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On average this
course contributes
1-2 hours
towards your CPD

Grievances are concerns, problems or complaints that employees raise with their employers. Employers use disciplinary procedures to tell employees that their performance or conduct isn't up to the expected standard and to encourage improvement.

Clear rules and standards help managers to act fairly and consistently in both discipline and grievance cases. Breaking rules is what leads into discipline and grievance procedures and it is important that managers conduct these procedures fairly, professionally and in accordance with guidelines.

On completion of this course, learners will have an increased understanding of the differences in a grievance procedure and a disciplinary procedure, and be able to conduct a disciplinary interview.

In particular, subjects covered in the training will allow learners to:

  • Recognise the differences in a grievance procedure and a disciplinary procedure
  • Be familiar with how to investigate disciplinary situations
  • Have knowledge of how to conduct a disciplinary interview
  • Determine the levels and degrees of discipline
  • Appreciate individual rights and the need for appeals
  • Recognise the importance of note-taking and record keeping
  • Have knowledge of how to respond appropriately to a grievance

Course Details

Lesson Plan

Topics covered in the course include:

  • Welcome and Learning Outcomes
  • Introduction
  • Discipline Procedure
  • Right to be Accompanied
  • Disciplinary Measures
  • Grievance Procedure

Target Audience

This module is aimed at managers who may have responsibility for Discipline and Grievance.


With approximately 54 interactive screens, it is estimated that this module will take approximately 1-2 hours to complete (depending on learning speed). As a SCORM compliant onlinecourse you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this course you will be able to print a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course.

What our customers have said

Simple & effective.
16/09/2015 NT
Easy to use, can do while at work
09/09/2015 JH
I particularly liked the fact that each knowledge area had been split into bite size chunks. This allowed me to absorb the information appropriately
EL 04/03/2015
I particularly liked the fact that each knowledge area had been split into bite size chunks. This allowed me to absorb the information appropriately
EL 04/03/2015
Drag and drop options throughout the course reinforced the messages
EP 27/10/2014
It can be taken in your own time which enables both exam pressure and studying to be done in unison, which helps a more practical approach to learning
JS 12/08/2013
It was clear and concise with easy steps to follow
AS 07/08/2013
The little tests along the way break up the reading and make it easy to digest
CD 25/07/2013

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943-605976.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 1-2 hours.

Buy It Now

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If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

Start Your Training Today

Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

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