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Course Content

How to Manage Conflict

Course Overview

Click Here buy this course

On average this
course contributes
1 hours
towards your CPD

Conflict in the workplace is inevitable as individuals will often have different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision making and fuelling creativity and innovation.

As a result, this module has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems. On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prevented.

On completion of this course learners will:

  • Have an awareness of the feelings and behaviours that can be present
  • Have an appreciation of the conditions which enable mediation to act as a catalyst for constructive conflict resolution
  • Have an awareness of the skills and qualities required of mediators and of one's own competence in this area
  • Have an ability to use the process of mediation
  • Have a knowledge of the active listening skills required to develop rapport with disputants
  • Have a knowledge of the options available if the decision is taken not to pursue mediation
  • Develop ways of working that are impartial
  • Have a knowledge of the values and concepts of conflict resolution
  • Recognise how mediation can be used at work, and how it fits with other procedures

Course Details

Lesson Plan

Areas covered include:

  • Welcome and Learning Outcomes
  • Introduction
  • Resolving Conflict as a Manager
  • Positions
  • Using Mediation

Target Audience

This module is aimed at managers who have a responsibility to manage conflict within their team.


With approximately 42 interactive screens, it is estimated that this module will take approximately 1 hour to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this course you will be able to print a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course.

What our customers have said

It has helped to highlight things and take stock of what you see in yourself and what changes are needed.
15/03/2016 PS
Easy to understand and navigate broken down into easy to digest, small segments
08/02/2016 TF
It was user friendly.
22/10/2015 CG
No everything was easy to work, find and understand.
28/09/2015 NM
Modules were laid out well and easy to follow
26/09/2015 LL
The way the slides were broken down
10/09/2015 SJ
Easy to understand and laid out well
CJ 26/03/2015
Very clear progress using percentage bar, I like the idea that you have to finish all the coursework before taking the test
AD 20/02/2015
I like the fact that it is easy read and easy to navigate round the module
SH 05/02/2015
Straight forward and explained mediation well
LC 12/11/2014
I can't think of any improvements, the system works well as it is
LD 18/10/2013
Easy to follow
KL 01/07/2013div>
JR 25/06/2013

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943-605976.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 1 hours.

Buy It Now

Click Here buy this course

If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

Start Your Training Today

Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

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