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Course Content

Communication in Health and Social Care or Children's and Young People's Settings

Course Overview

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On average this
course contributes
2 1/2 hours
towards your CPD

Good communication skills are essential for health and social care professionals, because they help them to develop relationships and demonstrate that they care.

This course has been designed to provide learners with a basic understanding of what communication is, and how it is used to support people who need help. It provides with learners an increased understanding of why effective communication is important as well as the required knowledge to overcome barriers to communication.

On completion of this course learners will be able to:

  • Understand why effective communication is important in the work setting
  • Be able to meet the communication and language needs, wishes and preferences of individuals
  • Be able to overcome barriers to communication
  • Be able to apply principles and practices relating to confidentiality

The content of this course has been mapped to the underpinning knowledge within the following units on the Qualifications and Credit Framework (QCF):

Promote communication in health, social care or children's and young people's settings

This unit is a mandatory unit within the following qualifications:
Level 3 Diploma in Health and Social Care (Adults) for England
Level 3 Diploma for the Children and Young People's Workforce

Introduction to communication in health, social care or children's and young people's settings

This unit is a mandatory unit within the following qualifications:
Level 2 Diploma in Health and Social Care (Adults) for England
Level 2 Certificate for the Children and Young People's Workforce

For a full list of qualifications in which these units are mandatory please click here:

For more information about this or any of our courses mapped to the QCF please contact us on the details provided below.

Course Details

Lesson Plan

  • Welcome and Learning Outcomes
  • The Importance of Communication
  • Meeting Individuals' Communication Needs
  • Barriers to Communication, and Overcoming them
  • Communication and Confidentiality

Target Audience

This module is targeted primarily at those working within health, social care or children and young people's settings, including professional care and support workers and practitioners.


With approximately 80 interactive screens, it is estimated that this module will take approximately 2 and half hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this course you will be able to print a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course.

What our customers have said

I like the challenges at the end of each module that allows you to check if you need to do more work on that module
19/01/2017 AC
The module went into detail about how to communicate with people with different communication barriers
13/01/2017 HP
It was very easy to navigate through the whole exam
16/05/2016 LM
I found it very easy to use and follow, a pleasure to complete
09/04/2016 DP
The system is good for home learning and the module has been good for gaining new knowledge .
15/01/2016 JH
Visually appealing and clear
15/10/2015 SS
All the information studied was interesting and well presented
14/08/2015 DD
I found the module very informative and relevant
11/08/2015 SA
It is clear and to the point and I particularly like the questions at the end and the quiz
NS 02/08/2015
The Case Study was a very useful method of considering barriers to communication
KW 09/05/2014
I found the course extremely interesting and helpful to follow and easy and straightforward
KM 25/02/2014
Very understanding and easy to do
MY 18/12/2013
It was easy to follow and understand
JK 13/11/2013div>
I liked the inter-activeness, its not just pushing the next button, its clicking on faces and hovering over the keyword function, I think its fab!
BS 03/11/2013

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943-605976.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 2 1/2 hours.

Buy It Now

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If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

Start Your Training Today

Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

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