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Course Content

Problem Solving

Course Overview

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On average this
course contributes
3-4 hours
towards your CPD

This course looks at a variety of tools to help individuals and teams solve both simple and highly complex problems. Some of the tools are used in healthcare, while others are new to the field. Every problem is different and may require one or a mixture of tools to solve.

The aim of the module is to increase understanding of problem statements, problem solving and to gain an appreciation of error proofing.

Having completed this module, the learner will:

  • Know how to create a problem statement
  • Be able to use different problem solving techniques
  • Understand root cause analysis
  • Understand error proofing theory
  • Understand Failure Mode Effects Analysis (FMEA)

Course Details

Lesson Plan

  • Brief introduction to Lean principles
  • Problem statements - overviews of the problem
  • 5 Whys - a questioning technique aimed at determining what was wrong
  • Brainstorming - generating a large number of ideas for the solutions to a problem
  • Fishbone diagrams - cause and effect diagrams
  • Root cause analysis - identify the main cause of a problem
  • Error proofing - identifying and rectifying problems or errors
  • Failure mode effects analysis (FMEA) and summary

Target Audience

Although this module uses examples and scenarios from a Health and Social Care setting, it is equally useful to anyone outside of this sector wishing to have a better understanding of problem statements and problem solving, and gain an appreciation of error proofing.


It is estimated that this module will take approximately 3-4 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this course you will be able to download a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course.

What our customers have said

Easy to use
24/10/2015 MO
easy format written in non jargon easy to understand
JA 26/03/2015div>
Different techniques to aid problem solving
SK 03/09/2014
The course was well put together and easy to understand with further explanation
GG 26/03/2014
I felt that I could really relate to this module. It was easy to understand and should be easy to apply to the problems we face in the workplace
CE 21/01/2014
Easy to use and understand
DM 08/11/2013
Enjoyable module, helped me understand things a lot more
AM 15/10/2013
Animations and diagrams
SR 07/10/2013div>
This was an interesting module, food for thought!
JM 03/07/2013
Easy to understand
SE 18/06/2013div>

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943 885089.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3-4 hours.

Buy It Now

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If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

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Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

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