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Process Flow Analysis (PFA)

Course Overview

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On average this
course contributes
3-4 hours
towards your CPD

Process Flow Analysis (PFA for short) is used to help fully understand the current condition of any process. It draws upon waste elimination, value adding and visual management techniques, to map out an accurate representation of the current processes used, to be able to then identify areas for improvement activities.

A process flow can:

  • make a huge process understandable
  • bring a large group together
  • resolved differences
  • create a vision
  • create an action plan

PFA is a visual aid to enable us to "SEE" the whole process from end to end, identifying the value, making it flow and eliminate waste. PFA helps to address the five elements in the cycle = Specify Value * Identify the value stream * Flow * Pull * Perfection - all aimed at relentlessly eliminating waste from a process.

This module draws upon "Lean" principles: Lean is often described as an approach for providing products or services that a customer requires on-time, of the right quality, at the right price, in the right amount, whilst meeting budgetary constraints and continually reducing costs.

This module includes a "notes" feature which encourages learners to focus their thinking around real life situations from their work place. At points throughout the course learners will be asked to stop and think about their own work situation and, using the "notes" feature, document how this could apply in their own work environment.

This module also gives you a step-by-step guide of how to create a flow diagram using Excel.

The overall aim of this module is to give learners a broad knowledge of the theory behind and the tips for undertaking Process Flow Analysis.

Having completed this module learners will be able to:

  • Understand the process flow tool and how to use it
  • Understand the pitfalls and issues associated with running a process flow
  • Understand the importance of the action plan

Course Details

Lesson Plan

Areas covered include:

  • Welcome and Learning Objectives
  • Lean Principles
  • Process Flow Analysis and Summary

Target Audience

This e-learning module is aimed at anyone running a large process flow project involving teams; however, the principles are the same for smaller-scale activities. Process Flow is equally powerful with two people, a piece of paper and a pen.

Although this module uses examples and scenarios from a Health and Social Care setting, it is equally useful to anyone outside of this sector, who would like to understand Process Flow.


It is estimated that this module will take approximately 3-4 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this module you will be able to download a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this module.

What our customers have said

I liked the small amount of humour to keep things light. The interactive bits are also quite refreshing. Liked the fact that this module allows for note taking throughout.
01/03/2016 RT
Easy to follow and broken down into appropriate smaller sections.
24/10/2015 JM
Easy to use. Like the diagrams - sped up the process of learning and encouraged me to think. Like the use of examples
07/10/2015 SD
The use of practice questions and use of numbered lists to help remember information
HN 15/04/2015
The test questions throughout the training helped to reinforce what had be covered up to that point. The opportunity to stop and start the course was really useful
BE 24/02/2015
It was easy to use and informative, and the occasional questions helped me think through the tool and how it would apply to my work
PS 12/01/2015div>
How to create process maps in Excel
MN 11/04/2014
Easy to use
LM 05/12/2013
It made me think of how my own office is run
SM 28/10/2013
All very interested and will be great to implement
MM 08/10/2013
Easy to navigate through
AT 26/07/2013div>
Interactive modules and application exercises
LG 12/06/2013

Cost and Discounts

£30 + VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943 885089.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3-4 hours.

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