Click below to login into your e-learning

An Advertising Banner

Course Content

Conflict Resolution for Healthcare

Course Overview

Click Here to see a demo of this course

Click Here buy this course

On average this
course contributes
2 hours
towards your CPD

Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a 'Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS).

Having completed the module you should be able to:

  • understand some of the common causes of conflict
  • appreciate the key role communication plays in conflict and conflict resolution
  • be aware of different danger signs
  • know how to deal with possible conflict situations

Course Details

Lesson Plan

  • Welcome and Learning Objectives
  • Introduction to Conflict Resolution
  • Communication Model 1
  • Communication Model 2
  • Communication Model 3
  • Dealing with Conflict
  • Awareness and Impact Factors
  • Stress Behaviours
  • Summary

Target Audience

Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public.


It is estimated that this module will take approximately 2 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages. The system will record your progress throughout.


On completion of this course you will be able to download a Virtual College certificate.

CPD Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Entry Requirements

There are no specific entry requirements for this course

What our customers have said

Liked the build of the graphics
15/10/2015 KE
Very simple to access and use
13/10/2015 BC
Clarity of presentation and the way material was introduced - straightforward explanations
13/10/2015 BH
I like the fact that I could do it in my own time at home. It was straight forward with no unnecessary, complicated jargon
04/10/2015 JM
Liked the combination of theory and practical examples. Very helpful to think about the proportion of different factors in communication (i.e. mostly tonality).Really helpful to consider techniques to manage conflict
12/09/2015 CG
The illustrations in this module were particularly helpful.
09/09/2015 LG
It is very easy to use and navigate and I like that you can save sections and go back to the modules again another time to complete
JJ 12/08/2015
The module was very informative and interesting and it has improved my knowledge in conflict resolution and the system was easy to use and could be accessed from home which has made it possible to do all the e learning at home rather than when working on a busy shift
KF 03/06/2015
I liked the presentation of each model easy to understand
PC 03/02/2015
Very thorough with its information about conflict and resolving it
AM 25/01/2015
Easy to understand and makes you aware of the possibilities of an conflict that may incur in your work place
KG 10/09/2014
It was very straight forward and easy to follow and it was also interactive
NT 17/12/2013
Straight forward and easy to use
KC 10/12/2013
It was really stimulating and the lessons were delivered in a creative and fun way. It was the best e-learning package I have completed
DB 27/11/2013div>
Very nice and smart software package. Worked flawlessly without hang-ups. Good fun, quite relevant. Liked it very much
AL 06/11/2013
I liked the fact that the training dept. emailed me with a link and user name and password, all I had to do was click on the link
JA 04/11/2013
I thought it was excellent compared to many e learning packages. Not patronising nor assuming prior knowledge. Real-life scenarios. Liked being able to do a module at a time and save
RL 21/10/2013
Very easy to use and the graphics were particularly helpful in helping to visualise situations
LR 15/10/2013
It was very user friendly and very clear without too much information
LN 03/10/2013
Straight forward design and easy to follow
AK 20/08/2013

Cost and Discounts

£30+ VAT - This cost is for a single user.

Discounts are available for multiple users (10 or more) for more information please contact, or telephone UKVC Sales on 01943 885089.

How it Works

The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.

Alternatively; if you have a specific question or concern why not contact us directly ?


This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.

You can also revisit the training material at any time, even after you have completed the course.


The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.

The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.

Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course


This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 2 hours.

Buy It Now

Click Here buy this course

If you would like to buy this course now please enter details of the learner to be enrolled on the course.

When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.

Start Your Training Today

Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.

Buy it Now

Online Payment Form

* indicates a mandatory field.
First name *
Last name *
e-mail address *
confirm e-mail address *
Address (line 1) *
Address (line 2)
Town *
County *
Postcode *
Phone *
Offer Code (if any)
Where did you hear about our course?
Tick this box if you are happy to receive news and offers from Virtual College

UKVC, Marsel House, Ilkley, LS29 8DD

© Virtual College 2008 - 2017 All Rights Have Been reserved | Disclaimer | Privacy Policy | Accessibility | Affiliates

Content Running...